Questions
How custom hats work at Hat Studio: prices, minimums, embroidery and print, files, shipping and returns.
Ordering
- How does it work?
- Pick a hat style, choose a color, then add your artwork by uploading a file or typing text. The studio shows it on photos of the real hat. Choose embroidery or print, and check out.
- How much does a custom hat cost?
- $35 printed or $45 embroidered, for any style, with US shipping included. No setup or digitizing fees. The Class Cord Cap is embroidery only.
- Is there a minimum order?
- No. You can order a single hat.
- Do you discount bulk orders?
- Yes. Order 5 or more and every hat is 5% off, rising to 40% off at 500: 5% off at 5, 10% off at 10, 20% off at 20, 25% off at 50, 30% off at 100, 35% off at 250, 40% off at 500. The discount applies to every hat in one order, and the price updates at checkout as you change the count.
- What styles can I customize?
- 8 styles: Surf Cap, Access Cap, Finn Five Panel, Icon Nylon Cap, Frame Foam Trucker, Terry Bucket, Surf Cotton Cap, Class Cord Cap. Together they come in 26 colors.
- Can I see my hat before I order?
- Yes. The studio puts your artwork on photos of the style and color you pick, at the size it will be made.
Artwork
- What file types can I upload?
- PNG, JPEG, WebP or SVG, up to 12 MB. You can also type text instead.
- Should I choose embroidery or print?
- Embroidery is stitched and raised, best for logos and lettering in up to 5 colors. Print carries any number of colors, including gradients and photos.
- How big can my design be?
- Embroidery goes up to about 4 × 2 in on the front of the hat.
Shipping and returns
- How long does shipping take?
- Most hats ship in about 5–7 business days, then take 3–7 business days to arrive in the US, or about 3 weeks internationally.
- How much is shipping?
- US shipping included. $20 to ship one hat anywhere else, plus $3 for each extra hat.
- Do you ship internationally?
- Yes, to more than 150 countries, for $20 to ship one hat anywhere else, plus $3 for each extra hat. Customs duties and import fees are paid by the buyer.
- Can I return a hat?
- No. Every hat is made to order with your artwork, so we don’t accept returns or exchanges.
- What if my hat arrives damaged or wrong?
- If your hat arrives damaged or made wrong, tell us within 30 days and we’ll replace it free.